What is a client-facing position?

Client-facing positions are sometimes referred to as the front office, which can be contrasted with back office roles. Client facing generally refers to job activities that involve direct interaction or contact with a client or customer. Individuals in these roles advise customers and help to solve problems for companies.

What is a client facing job?

Client facing generally refers to job activities that involve direct interaction or contact with a client or customer. Individuals in these roles advise customers and help to solve problems for companies. Client-facing roles include everything from retail door greeters to personal financial planners and realtors.

What does a client-facing job entail?

Individuals in client-facing positions interact directly with customers or clients in person, on the phone, online, or with any other forms of communication that the business may use. These skills are also helpful for professionals who work closely with customers, such as in sales and marketing roles.